Hello, my name is
Ursular Koranteng
Instructional Designer | eLearning Developer | Learning Experience Designer | Special Educator
I design accessible, engaging, and technology-driven learning experiences that empower learners and educators.
- korantengursular04@gmail.com
- www.linkedin.com/in/ursularkoranteng
About Me
I bring years of training and teaching experience, with a strong foundation in special education and professional development. Over time, I have expanded my expertise into instructional design, creating accessible, engaging, and technology-driven learning solutions that empower diverse learners and professionals alike.
Featured eLearning Projects
Crafting the Perfect Sub
Audience: New sandwich shop employees
Objective: Enable new hires to assemble subs with 95% accuracy in portioning and order sequence within their first two weeks of training.
Tools: Rise 360, Powerpoint, TalentLMS, Canva/AI graphics, Google Workspace
Overview: A gamified onboarding course that teaches menu preparation through scenario-based challenges.
Handling Difficult Customers
Audience: Customer service representatives across industries
Objective: Strengthen de-escalation and problem-solving skills to resolve complaints with 90% accuracy, reducing average handling time by 25%.
Tools: Articulate Storyline 360, Miro, Powerpoint, TalentLMS
Overview: An interactive simulation where learners manage an upset customer, practice empathy, and make choices that lead to multiple outcomes with instant feedback.
Workplace Respect & Inclusion
Audience: Corporate employees and team leaders participating in workplace diversity and inclusion training.
Objective:Promote awareness of respectful communication, inclusivity, and collaboration through short scenario-based learning. Enable employees to recognize inclusive behaviors and respond appropriately in diverse team settings.
Tools: Vyond, Canva (thumbnail design), Google Docs), OBS Studio (screen recording), and YouTube for portfolio hosting.
Overview: A short animated corporate training video designed by Ursular Koranteng using Vyond. The project demonstrates how respect and inclusion contribute to a positive workplace culture through relatable character interactions, narration, and subtle animation techniques. It serves as a microlearning example for corporate onboarding or HR training programs.
Building with WordPress: Creating Engaging ePortfolios (VILT)
Audience: Students, educators, and professionals seeking to build ePortfolios
Objective: Equip learners with skills to design ePortfolios in WordPress using themes, plugins, and pages within 45 – 55 minutes
Tools: Microsoft PowerPoint, Poll Everywhere, Google Docs (Learner Workbook & Instructor Guide)
Overview: A 45-55 minute Virtual Instructor-Led Training with interactive polls, breakout activities, live demo, and learner workbook.
Excellence in Auto Sales & Service Reps
Audience: Automotive dealership sales and service representatives
Objective: Increase upsell success rates by 15% and improve customer satisfaction scores by 20% through simulated sales interactions.
Tools: Rise 360 + Storyline branching, Powerpoint, TalentLMS, Canva/AI graphics, Google Workspace
Overview: A scenario-based training that strengthens active listening, empathy, and upselling strategies for customer-facing staff.
Digital Skills for the Modern Workplace
Audience: Professionals and students working in digital environments
Objective: Increase digital productivity by 20% by teaching learners to use collaboration and productivity tools effectively within four weeks.
Tools: Articulate Storyline 360, Powerpoint, TalentLMS, Canva/AI graphics, Google Workspace
Overview: An interactive course covering essential digital literacy skills, online communication, and collaboration for modern workplaces.
My Performances
Exploring the intersection of instructional design, technology integration, and special education, my ePortfolio showcases a collection of projects that reflect my expertise in creating innovative and inclusive learning experiences. Each project demonstrates my ability to design, implement, and evaluate technology-driven solutions that enhance both teaching and learning.